Combining the expertise of an industry leader with the relationships and attention-to-detail you’d expect from a small business, Tri-Tech delivers superior customer support for your software, hardware and networking needs. As a family-owned company, we treat our clients like one of our own and resolve troubleshooting requests promptly and efficiently.

Seasoned retailers like Dean Hertert depend on Tri-Tech for everything from inventory management to finances and supplier relations. Running what’s been voted the best bike shop in Dayton, OH, was a challenge for Dean — until he found AIM. As CFO of K&G Bike Center, he now operates his business as a seamless entity with full control of all backend operations, and he couldn’t do it without Tri-Tech's robust POS capabilities.

What’s Included in Your Platinum Maintenance Support Plan:

  • Two FREE months of Platinum Maintenance after purchasing AIM software.
  • Discounted software upgrades upon continuation of Platinum Maintenance plan.
  • On-call access to our team from 8 a.m. to 5 p.m., Monday through Friday, plus extended access from 9 a.m. to 4 p.m. on Saturdays.
  • Ability to schedule video or phone meetings with any support team member.
  • Access to the Tri-Tech Forum, which consists of like-minded businesses sharing best practices, asking questions and giving advice.
  • Unlimited technical support for all AIM components, features, uses and applications.

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    Get Platinum Support

Get More out of AIM with Tri-Tech University

Need more support? Tri-Tech University will turn you and your staff into AIM experts. Through various one-on-one training courses, our technology professionals help teams navigate all software features with efficiency and skill, both virtually and in person.

Training options
  • In-House Training: A Tri-Tech trainer will travel to your store for personalized training in the areas you need help with most. Rates start at $150 per hour, plus travel expenses.
  • Tri-Tech Office Training: Visit our office for customized, in-depth training based on your team’s software pain points at a flat rate of $125 per hour.
  • Microsoft Teams™ Training: Set up a video call with our experts for online training tailored to your functionality needs. Sessions are recorded for later access and start at $125 per hour.
  • Training Videos: Access brief training videos in the AIM Member Portal at any time for assistance with specific software functions. You must have a current maintenance agreement.

Ready to Meet Our Passionate Support Team?

Expand your team’s AIM capabilities with exceptional in-house tech maintenance.

Access the Member Portal

Members can find video tutorials, product documentation, support requests and more here.